Frequently Asked Questions

If you have any questions about our access hours, fees, security, unit sizes, or anything else, check out our frequently asked questions!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Food of any kind (including canned goods), Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

At what times will I be able to access my unit?

Your gate code will allow access from 7AM – 7PM every day. Please be sure you leave the property no later than 7PM. We make sure the buildings are vacant and lock the doors at that time.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

What are the fees to start a rental?

There is a one-time $15 (plus tax) administration fee for any unit rental. Payment for the first month’s rent and the administration fee will be needed.

Are extended access hours available?

For drive-up units and outside storage, extended hours are available for the purposes of active loading and unloading. A fee will be applied for the extra access.

How tall are the units?

The ceiling height of first-floor units is approximately 9.5 feet. The heights of upper-floor units vary and are approximately 10 – 12 feet.

Do you sell boxes?

Yes, we have a large assortment of boxes and packing supplies.

I need a truck. Do I need to reserve one?

We have several trucks for rent. Pricing, availability, and reservations are available online.

Do you have elevators?

There are stairs to access upper-floor units. Cargo elevators are available for moving your items to the upper floor. We provide industrial utility carts to help you move items from your vehicle to your storage unit. Wide aisles and large doors make interior access convenient.

Can storage units be used for office space or other purposes?

No. The property is only for storage with active loading and unloading. Preventing other activities and loitering helps us maintain accessibility and security.

Do you accept shipments?

We do not accept shipments, so you will need to coordinate any deliveries and be present if you need to have items delivered to your unit.

Are the units climate controlled?

Roof fans supply filtered air to the interiors and the buildings are insulated. The air is dry, but it is not cooled.

Are contents of my unit insured?

Your items are not insured unless you choose to insure them.

We recommend having insurance protection for the items you store. Affordable options for tenant insurance are available with Safestor Tenant Insurance:

Coverage Limits Monthly Rate

$  1,000          $  7.95

$  5,000          $10.95

$10,000          $20.95

$15,000          $35.95

Safestor covers the following:

  • Tornado
  • Hail
  • Smoke
  • Hurricane
  • Leaking Water
  • Explosion
  • Earthquake
  • Lightning
  • Burglary
  • Wind
  • Fire
  • Vermin

This insurance is for any of our storage units that you secure with a lock, but it is not available for outside storage spaces (exterior car and boat storage).

Please contact us for more detailed information about Safestor Tenant Insurance. You can enroll directly through us and the monthly fee will simply be added to your monthly rent payment. Your coverage is effective as soon as you enroll.

We're Here to Serve You!

Whether you live in Kaanapali, Maalaea, Lahaina, or any of the surrounding areas, it’s worth your time to stop by Aloha Self Storage Lahaina! Our office is open six days a week so that you don’t have to take off work to find the perfect unit for your belongings.

If you have a car, boat, or RV that needs a new home, be sure to ask about our parking options when you call. We can accommodate any size vehicle, allowing you to free up precious driveway space without parking miles away from the coast.

View our rates